Why Didn’t I Receive My Order Confirmation Email?Order confirmations are sent via email immediately after an order is placed. If you have not received your email, we recommend checking your SPAM folder. All email correspondence is sent from firstname.lastname@example.org.
If you are still unable to locate it, it is possible that it may have been a typo in the email address you entered at the time of purchase. Please contact us at email@example.com with the name associated with the order and the email address you would like to receive email correspondence. We’ll be happy to make the change for you!
My package was stolen or lost in transit. What do I do?
All packages are complimentary insured through Route. You can self-submit a claim which takes about one minute to complete. Once your claim is approved- funds are usually dispersed for a replacement within 48 hours.
You can submit your claim and check the status through the link below.
My Item Is Sold Out! How Can I Reorder?
We restock best seller items frequently. Click on the item you would like to purchase and select your desired size and/or color. You can be notified by email by clicking the black “EMAIL ME WHEN AVAILABLE” button. Once the item is restocked, you’ll be notified right away via email.
What Payment Methods Do You Accept?
We accept Visa, MasterCard, Discover and American Express cards, PayPal, and Apple Pay. We also accept store credit in the form of an e-gift card, as well as Afterpay and Shop Pay as our buy now, pay later options.
How Long After I Place My Order Will It Ship?
In Stock Items
In stock items ship in approximately 10-15 business days, excluding holidays.
Pre-Orders are the best way to ensure your items are reserved before being out of stock. If you pre-order any items on the website it means you are paying in advance for an item that is NOT in stock to secure your size. Please pay attention to the estimated shipping date, on the product page, before placing your order. If you place a pre-order along with an item in stock, your entire order will ship all at once when the pre-order arrives.
Do You Ship to PO Boxes?
Yes, domestic orders can ship to a PO box.
How Do I Return An Item?
Eligible items may be returned for store credit only. Items must be returned within 7 days of delivery. Returned items must be unworn and unwashed. Return request must be approved prior to shipping back your item(s). Items without an associated return request cannot be processed.
Store credits are valid for one (1) year. Defective items must be reported within 7 days. If you believe you have received an incorrect merchandise, please contact us within 24 hours of receiving your package.
All return requests must be submitted via our Returns Center.
Do You Have A Size Guide?
Yes, if a size chart is available it will be located on the item’s product page.
What Happens If I Forgot To Use A Discount Code?
Once your order has been placed we are unable to manually add the discount. Please ensure your payment method is correct and promo code has been applied before making your purchase.
How do I cancel my order?
Once your order has been placed it cannot be canceled for any reason. Please ensure order details are accurate prior to making your purchase.