FAQs

Why Didn’t I Receive My Order Confirmation Email?

Order confirmations are sent via email immediately after an order is placed. If you have not received your email, we recommend checking your SPAM folder. All email correspondence is sent from info@inoutapparel.com.

  

If you are still unable to locate it, it is possible that it may have been a typo in the email address you entered at the time of purchase. Please contact us at info@inoutapparel.com with the name associated with the order and the email address you would like to receive email correspondence. We’ll be happy to make the change for you!

  

My Item Is Sold Out! How Can I Reorder?

We restock best seller items frequently. Click on the item you would like to purchase and select your desired size.You can be notified by email by clicking the pink “EMAIL ME WHEN AVAILABLE” button. Once the item is restocked, you’ll be notified right away via email.

  

What Payment Methods Do You Accept?

We accept Visa, MasterCard, Discover and American Express cards, PayPal, and Apple Pay. We also accept store credit in the form of an e-gift card and Afterpay as our buy now, pay later option.

  

How Long After I Place My Order Will It Ship?

In Stock Items

Due to COVID-19, in stock items ship in approximately 10 business days, excluding holidays.

Pre-Order Items

Pre-Orders are the best way to ensure your items are reserved before being out of stock. If you pre-order any items on the website it means you are paying in advance for an item that is NOT in stock to secure your size. Please pay attention to the estimated shipping date, on the product page, before placing your order. If you place a pre-order along with an item in stock, your entire order will ship all at once when the pre-order arrives.  

 

Do You Ship to PO Boxes?

Yes, domestic orders can ship to a PO box.

  

How Do I Return An Item?

Eligible items may be returned for store credit only. Items must be returned within 7 days of delivery. Returned items must be unworn and unwashed. Defective items must be reported within 7 days. If you believe you have received an incorrect merchandise, please contact us within 24 hours of receiving your package.

 

Do You Have  A Size Guide?

Yes, if a size chart is available it will be located on the item’s product page.

  

What Happens If I Forgot To Use A Discount Code?

Once your order has been placed we are unable to manually add the discount.